In-Store Wireless Support Specialist — Growth & Training

DSI; Vertland (IN); Sur place; USD 30 000 - 43 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Training programs

Insurance: medical/dental/vision

401k match

Paid vacation and sick days

Profit sharing

AT&T discount

Paid training

Career advancement

Résumé du poste

DSI is hiring a Retail Support Specialist to deliver frontline support to AT&T customers in national retail locations. You will resolve billing, account and device issues, troubleshoot wireless services, and maintain high service standards in fast-paced environments.

You will collaborate with store leadership, retail partners, and cross-functional teams, ensuring accurate documentation and a superior customer experience while adapting to flexible shifts including evenings and weekends.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsabilités

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
• Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.
• Collaborate with cross-functional teams and document interactions to improve processes.

Description du poste

DSI is hiring a Retail Support Specialist to deliver frontline support to AT&T customers in national retail locations. You will resolve billing, account and device issues, troubleshoot wireless services, and maintain high service standards in fast-paced environments.

You will collaborate with store leadership, retail partners, and cross-functional teams, ensuring accurate documentation and a superior customer experience while adapting to flexible shifts including evenings and weekends.