In-Store Wireless Support Specialist

DSI; Kalispell (MT); On-site; USD 3,031,000 - 4,133,000; Full time

Benefits offered by this job

Competitive starting pay

Training and development programs

Career growth opportunities

Employee Profit Sharing Program

AT&T wireless discount

Job summary

DSI is seeking a Retail Support Specialist to assist AT&T customers inside national retail locations. You will address billing, account, device, and service concerns with a focus on clear communication and customer satisfaction.

The role requires strong customer service skills, ability to manage high-volume environments, and flexibility to work evenings, weekends, and holidays. Training is provided and opportunities for growth are available.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.

Skills

Customer service

Communication

Stress management

Multitasking

Problem solving

Job description

DSI is seeking a Retail Support Specialist to assist AT&T customers inside national retail locations. You will address billing, account, device, and service concerns with a focus on clear communication and customer satisfaction.

The role requires strong customer service skills, ability to manage high-volume environments, and flexibility to work evenings, weekends, and holidays. Training is provided and opportunities for growth are available.