In-Store Wireless Support Specialist

DSI; Loomis (CA); On-site; USD 74,501,000 - 85,962,000; Full time

Benefits offered by this job

Competitive pay

Training programs

Career growth opportunities

Engaging team environment

AT&T discount

Job summary

DSI is seeking a Retail Support Specialist to deliver frontline support to AT&T customers inside national retail locations. You will engage with customers and retail partners to resolve billing, account updates, plan changes, device support, and service concerns.

The role requires strong communication, calm problem-solving, and the ability to work in high-volume environments. You will collaborate across teams to maintain quality and drive customer satisfaction.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Lead in-store support for retail escalations and engage with store leadership to improve customer experience.
• Navigate multiple systems, document interactions thoroughly, and adhere to policies and privacy standards.
• Collaborate with cross-functional teams and contribute insights to improve processes.

Skills

Customer service

Communication

Multitasking

Attention to detail

Stress management

Tools

CRM systems

Job description

DSI is seeking a Retail Support Specialist to deliver frontline support to AT&T customers inside national retail locations. You will engage with customers and retail partners to resolve billing, account updates, plan changes, device support, and service concerns.

The role requires strong communication, calm problem-solving, and the ability to work in high-volume environments. You will collaborate across teams to maintain quality and drive customer satisfaction.