In-Store Wireless Support Specialist

DSI; Village of Westbury (NY); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Medical/Dental/Vision/Life insurance

401k with employer match

Paid vacation and sick days

Employee profit sharing

AT&T wireless discount

Paid training

Advancement opportunities

Résumé du poste

DSI is seeking a Retail Support Specialist to deliver frontline customer service for AT&T at national retail locations. You will assist customers with billing, account updates, device support, and service questions while maintaining professionalism in a fast-paced environment.

In this role you will troubleshoot devices, coordinate with sales staff and support teams, document interactions, and ensure adherence to privacy and policy standards.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsabilités

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
• Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.
• Navigate multiple systems simultaneously while engaging with customers in real time.
• Document all interactions thoroughly and accurately.
• Adhere to company policies, compliance requirements, and privacy standards.
• Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.

Connaissances

Customer service

Communication skills

Multitasking

Problem solving

Detail oriented

Flexible hours

Description du poste

DSI is seeking a Retail Support Specialist to deliver frontline customer service for AT&T at national retail locations. You will assist customers with billing, account updates, device support, and service questions while maintaining professionalism in a fast-paced environment.

In this role you will troubleshoot devices, coordinate with sales staff and support teams, document interactions, and ensure adherence to privacy and policy standards.