In-Store Wireless Support Specialist — Growth & Perks

DSI; Anchorage (AK); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Comprehensive training and development

Team environment

Career growth opportunities

AT&T wireless discount

Job summary

DSI is hiring a Retail Support Specialist to assist AT&T customers in national retail locations. You will handle billing, device support, and service inquiries while delivering friendly, solution-focused service on the sales floor.

The role requires strong communication, calm problem-solving, and the ability to work in a fast-paced retail environment with flexible scheduling, including evenings and weekends.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus and service quality during peak times.
• Act as the AT&T subject-matter expert for retail employees and third-party partners, guiding in-store escalations.

Skills

Customer service

Communication

Multitasking

Problem solving

Flexible hours

Job description

DSI is hiring a Retail Support Specialist to assist AT&T customers in national retail locations. You will handle billing, device support, and service inquiries while delivering friendly, solution-focused service on the sales floor.

The role requires strong communication, calm problem-solving, and the ability to work in a fast-paced retail environment with flexible scheduling, including evenings and weekends.