In-Store Wireless Support Specialist — Growth & Benefits

DSI Systems, Inc.; Billings (MT); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Competitive starting pay

Comprehensive training

Supportive team environment

Career growth opportunities

Medical, Dental, Vision, and Life ins.

401k with employer matching

Paid vacation and sick days

Profit sharing program

AT&T wireless discount 50%

Paid training

Advancement opportunities

Job summary

DSI Systems, Inc. is seeking a Retail Support Specialist to deliver frontline support for AT&T customers in national retail settings. You will handle billing questions, account updates, and device issues while maintaining calm, professional service in busy environments.

Ideal candidates communicate clearly, stay resilient under pressure, and adapt to flexible schedules including evenings, weekends, and holidays. Training and growth opportunities are available as part of a collaborative team.

Qualifications

• Strong customer service and communication skills required.
• Ability to handle high-stress or escalated situations professionally.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus and service quality.

Skills

Customer service

Communication

Multitasking

Problem solving

Attention to detail

Flexibility

Job description

DSI Systems, Inc. is seeking a Retail Support Specialist to deliver frontline support for AT&T customers in national retail settings. You will handle billing questions, account updates, and device issues while maintaining calm, professional service in busy environments.

Ideal candidates communicate clearly, stay resilient under pressure, and adapt to flexible schedules including evenings, weekends, and holidays. Training and growth opportunities are available as part of a collaborative team.