In-Store Wireless Support Specialist — Growth & Training

DSI; South Carolina; On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Competitive pay starting $22/hr

Comprehensive training

Engaging team environment

Career growth opportunities

Medical, dental, vision, life ins.

401k with employer matching

Paid vacation and sick days

Profit sharing program

AT&T discount 50%

Job summary

DSI in the United States is seeking a Retail Support Specialist to assist AT&T customers inside national retail locations. You will handle billing, account updates, device support, and service inquiries with professionalism and accuracy.

The role requires strong communication, calm under pressure, and the ability to navigate multiple systems while delivering a best-in-class customer experience and reliable support for retail partners.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations professionally.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours including evenings, weekends, or holidays.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments while maintaining service quality.
• Act as the AT&T subject-matter expert for retail employees and third-party partners.

Skills

Customer service

Communication

Stress management

Multitasking

Attention to detail

Flexible hours

Job description

DSI in the United States is seeking a Retail Support Specialist to assist AT&T customers inside national retail locations. You will handle billing, account updates, device support, and service inquiries with professionalism and accuracy.

The role requires strong communication, calm under pressure, and the ability to navigate multiple systems while delivering a best-in-class customer experience and reliable support for retail partners.