In-Store Wireless Support Specialist — Growth & Benefits

DSI; Traverse City (MI); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Training and development

401k plan

Paid time off

Profit sharing

AT&T discount

Paid training

Advancement opportunities

Job summary

DSI is seeking a Retail Support Specialist to deliver hands-on, frontline support for AT&T customers in national retail locations. You will handle billing questions, device issues, and service inquiries while maintaining a professional demeanor on a busy sales floor.

Join a team that values clear communication, emotional resilience, and the ability to resolve problems quickly in a fast-paced retail environment.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Serve as the primary AT&T representative for in-store support for retail escalations.
• Proactively engage with store leadership to address customer concerns, strengthening partnership alignment.

Skills

Customer service

Communication

Multitasking

Attention to detail

Flexibility

Job description

DSI is seeking a Retail Support Specialist to deliver hands-on, frontline support for AT&T customers in national retail locations. You will handle billing questions, device issues, and service inquiries while maintaining a professional demeanor on a busy sales floor.

Join a team that values clear communication, emotional resilience, and the ability to resolve problems quickly in a fast-paced retail environment.