In-Store Wireless Support Specialist | Growth & Training

DSI; Mesa (AZ); Presencial; USD 33.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Training programs

Medical, Dental, Vision, Life

401k with employer matching

Paid vacation and sick days

Profit sharing

AT&T wireless discount

Paid training

Advancement opportunities

Descripción de la vacante

DSI is seeking a Retail Support Specialist to deliver hands-on, frontline support to AT&T customers inside national retail environments. You will engage directly with customers and store partners to resolve account, billing, device, and service concerns, using strong communication and problem-solving to stay calm in a fast-paced setting.

In this role you will navigate multiple systems, document interactions thoroughly, and uphold privacy standards while meeting performance metrics.

Formación

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsabilidades

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus and service quality.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Serve as the primary AT&T representative for in-store escalations and partner liaison.
• Navigate multiple systems while engaging with customers in real time.
• Document all interactions thoroughly and accurately.
• Meet or exceed performance metrics including quality, efficiency, and satisfaction scores.

Conocimientos

Customer service

Communication

Multitasking

Problem solving

Stress management

Flexible hours

Descripción del empleo

DSI is seeking a Retail Support Specialist to deliver hands-on, frontline support to AT&T customers inside national retail environments. You will engage directly with customers and store partners to resolve account, billing, device, and service concerns, using strong communication and problem-solving to stay calm in a fast-paced setting.

In this role you will navigate multiple systems, document interactions thoroughly, and uphold privacy standards while meeting performance metrics.