In-Store Wireless Support Specialist

DSI; Walled Lake (MI); Presencial; USD 30.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive starting pay

Comprehensive training

Team environment

Career growth opportunities

Descripción de la vacante

DSI is seeking a Retail Support Specialist to provide frontline support for AT&T customers in national retail environments. You will resolve billing and service inquiries, troubleshoot devices, and ensure a high-quality customer experience.

The role requires strong communication, adaptability to fast-paced settings, and the ability to collaborate with cross-functional teams including technical support and billing. Flexible scheduling is expected in a busy retail context.

Formación

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsabilidades

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.

Conocimientos

Customer service

Communication

Multitasking

Detail-oriented

Problem-solving

Descripción del empleo

DSI is seeking a Retail Support Specialist to provide frontline support for AT&T customers in national retail environments. You will resolve billing and service inquiries, troubleshoot devices, and ensure a high-quality customer experience.

The role requires strong communication, adaptability to fast-paced settings, and the ability to collaborate with cross-functional teams including technical support and billing. Flexible scheduling is expected in a busy retail context.