In-Store Wireless Support Specialist for Growth

DSI; Michigan; On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Competitive pay $26/hr

Comprehensive training

Team environment

Career growth

Employee Profit Sharing

AT&T wireless discount 50%

Job summary

DSI is seeking a Retail Support Specialist to deliver hands-on, frontline support to AT&T customers in national retail settings. You will resolve billing, account, device, and service concerns while maintaining professionalism in fast-paced environments.

The role requires strong communication, emotional resilience, and comfort with technology, with opportunities to collaborate across cross-functional teams and drive customer satisfaction.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Stress management

Flexibility in hours

Job description

DSI is seeking a Retail Support Specialist to deliver hands-on, frontline support to AT&T customers in national retail settings. You will resolve billing, account, device, and service concerns while maintaining professionalism in fast-paced environments.

The role requires strong communication, emotional resilience, and comfort with technology, with opportunities to collaborate across cross-functional teams and drive customer satisfaction.