In-Store Wireless Support Specialist

DSI Systems, Inc.; Kentucky; On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Competitive starting pay

Comprehensive training and development

Supportive and engaging team

Job summary

DSI Systems, Inc. is seeking a Retail Support Specialist to deliver hands-on, frontline support to AT&T customers inside national retail environments.

You will resolve billing, account, device, and service concerns while troubleshooting wireless issues and maintaining professional service during peak traffic. The role requires strong communication, resilience, and comfort with technology in a fast-paced retail setting.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Serve as the primary AT&T representative for in-store support for retail escalations.
• Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.
• Collaborate with cross-functional teams to resolve issues and improve customer experience.
• Collaborate with sales and tech support teams to resolve issues.

Skills

Customer service

Communication

Multitasking

Problem solving

Flexibility

Job description

DSI Systems, Inc. is seeking a Retail Support Specialist to deliver hands-on, frontline support to AT&T customers inside national retail environments.

You will resolve billing, account, device, and service concerns while troubleshooting wireless issues and maintaining professional service during peak traffic. The role requires strong communication, resilience, and comfort with technology in a fast-paced retail setting.