In-Store Wireless Support Pro – Growth & Training

DSI; Sunnyvale (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life

401k with employer matching

Paid vacation and sick days

Employee profit sharing

AT&T wireless discount

Job summary

DSI is hiring a Retail Support Specialist to deliver front‑line customer and partner support inside national retail environments for AT&T. You will handle billing, account updates, device support, and service concerns while thriving in a fast-paced store setting.

The role requires strong communication, resilience, and the ability to troubleshoot devices and network issues, with flexibility for evenings, weekends, and holidays. Training is provided.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail‑oriented with strong problem‑solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution‑focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject‑matter expert for retail employees and third‑party labor partners.
• Serve as the primary AT&T representative for these partners, leading in‑store support for retail escalations.
• Navigate multiple systems simultaneously while engaging with customers in real time.
• Document all interactions thoroughly and accurately.

Skills

Customer service

Communication

Multitasking

Attention to detail

Flex hours

Job description

DSI is hiring a Retail Support Specialist to deliver front‑line customer and partner support inside national retail environments for AT&T. You will handle billing, account updates, device support, and service concerns while thriving in a fast-paced store setting.

The role requires strong communication, resilience, and the ability to troubleshoot devices and network issues, with flexibility for evenings, weekends, and holidays. Training is provided.