In-Store Wireless Support Specialist

DSI; Cypress (CA); On-site; USD 71,635,000 - 88,166,000; Full time

Benefits offered by this job

Competitive starting pay

Comprehensive training

Career growth opportunities

Employee Profit Sharing

AT&T wireless discount

Job summary

DSI is seeking a Retail Support Specialist to provide frontline, customer-focused support for AT&T customers inside national retail locations. You will handle billing, account updates, device issues, and service concerns while thriving in a fast-paced retail setting.

The role requires strong communication, resilience under pressure, and the ability to navigate multiple systems. Flexible hours, including evenings, weekends, and holidays, are required.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
• Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.

Skills

Customer service

Communication skills

Stress management

Multitasking

Attention to detail

Flexible hours

Job description

DSI is seeking a Retail Support Specialist to provide frontline, customer-focused support for AT&T customers inside national retail locations. You will handle billing, account updates, device issues, and service concerns while thriving in a fast-paced retail setting.

The role requires strong communication, resilience under pressure, and the ability to navigate multiple systems. Flexible hours, including evenings, weekends, and holidays, are required.