In-Store Wireless Support Specialist - Growth & Benefits

DSI Systems, Inc.; Parker (CO); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive training

Team environment

Career growth opportunities

Insurance: medical, dental, vision

Job summary

DSI Systems, Inc. seeks a Retail Support Specialist to deliver frontline support to AT&T customers inside national retail locations. You will resolve billing, account, device, and service concerns while remaining calm and professional in fast‑paced, high‑volume environments.

Ideal candidates have strong communication skills, resilience, and comfort with technology. The role requires standing and interacting on the sales floor, with flexible scheduling including evenings and weekends.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high‑stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.

Responsibilities

• Provide professional, friendly, and solution‑focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high‑volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject‑matter expert for retail employees and third‑party labor partners.
• Serve as the primary AT&T representative for in-store support for retail escalations.
• Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best‑in‑class customer experience.

Skills

Customer service

Communication skills

Multitasking

Problem solving

Adaptability

Job description

DSI Systems, Inc. seeks a Retail Support Specialist to deliver frontline support to AT&T customers inside national retail locations. You will resolve billing, account, device, and service concerns while remaining calm and professional in fast‑paced, high‑volume environments.

Ideal candidates have strong communication skills, resilience, and comfort with technology. The role requires standing and interacting on the sales floor, with flexible scheduling including evenings and weekends.