Retail Wireless Support Pro — Growth, Training & Benefits

DSI; Henderson (NV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Life ins.

401k with employer matching

Paid vacation, personal/sick days, and

Bereavement time

Employee Profit Sharing Program

AT&T wireless discount 50%

Paid training

Advancement opportunities

Job summary

DSI is seeking a Retail Support Specialist to deliver frontline customer and retail partner assistance inside national AT&T retail locations. You will troubleshoot billing and device issues, resolve service inquiries, and uphold a best-in-class customer experience with calm, clear communication.

In a fast-paced environment, you’ll partner with cross-functional teams, document interactions accurately, and meet performance metrics. Flexible schedules, including evenings and weekends, are required.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
• Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.
• Navigate multiple systems simultaneously while engaging with customers in real time.
• Document all interactions thoroughly and accurately.
• Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.

Skills

Strong customer service and comms

Handle high-stress situations

Multitasking & navigating systems

Detail-oriented problem solving

Flexible hours including evenings/week

Job description

DSI is seeking a Retail Support Specialist to deliver frontline customer and retail partner assistance inside national AT&T retail locations. You will troubleshoot billing and device issues, resolve service inquiries, and uphold a best-in-class customer experience with calm, clear communication.

In a fast-paced environment, you’ll partner with cross-functional teams, document interactions accurately, and meet performance metrics. Flexible schedules, including evenings and weekends, are required.