In-Store Mobile Solutions Specialist

T-Mobile; Everett (WA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Employee stock grants

Paid time off

Job summary

T-Mobile is seeking a Retail Associate to engage customers in partner store locations and represent the brand. You will identify customer needs and recommend wireless solutions, using digital tools and solution-based selling to enhance satisfaction.

The role emphasizes meeting sales targets, delivering quality service, and supporting loyalty across partner locations. Eligibility requires legal work status in the US, with strong product knowledge and a customer-first approach.

Qualifications

• High School Diploma or GED required.
• Prior T-Mobile Mobile Associate experience is preferred.
• Six months of customer service or sales experience in retail is preferred.

Responsibilities

• Engage proactively with diverse customers in a high-traffic retail environment to drive sales and promote wireless solutions
• Utilize digital self-service tools and solution-based selling to demonstrate product value and onboard customers effectively
• Complete ongoing training and maintain readiness by updating knowledge of products, processes, and systems
• Build rapport and trust with customers through personalized interactions and follow-up activities to enhance loyalty
• Collaborate with nearby store leadership and teams to support customer account setup, device support, and servicing
• Perform operational tasks including kiosk security, opening and closing procedures, and reporting lost assets
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Coaching

Communication

Customer Needs Identification

Customer Service

Digital Transformation

Leadership

Mobile Telecommunications

Product Knowledge

Relationship Building

Sales

18+ years age requirement

Authorized to work in US

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Retail Associate to engage customers in partner store locations and represent the brand. You will identify customer needs and recommend wireless solutions, using digital tools and solution-based selling to enhance satisfaction.

The role emphasizes meeting sales targets, delivering quality service, and supporting loyalty across partner locations. Eligibility requires legal work status in the US, with strong product knowledge and a customer-first approach.