Wireless Sales Specialist — In-Store Tech Advisor

T-Mobile; Olathe (KS); On-site; USD 55,104,000 - 60,614,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Mobile service discounts

Home internet discounts

Job summary

T-Mobile in the United States is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, growing skills in digital tools and service recommendations.

Success is measured by customer satisfaction, product knowledge, and effective use of digital resources, while contributing to a positive team environment and loyalty to the brand.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile in the United States is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, growing skills in digital tools and service recommendations.

Success is measured by customer satisfaction, product knowledge, and effective use of digital resources, while contributing to a positive team environment and loyalty to the brand.