In-Store Tech Support Specialist (Part-Time)

Best Buy Co.; Gurnee (IL); Presencial; USD 21.000 - 28.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Great employee discount

Financial savings and retirement

Descripción de la vacante

Best Buy in Gurnee, IL is seeking a part-time seasonal Geek Squad Agent to be the first contact for technology support and solutions at our store. You will assess customer needs, perform basic services, and collaborate with other agents to handle more complex repairs.

You will continuously learn through training, set up devices for customers, and provide accurate time estimates while maintaining strong customer service throughout the check-in and checkout process.

Formación

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsabilidades

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Conocimientos

Customer service

Retail experience

Descripción del empleo

Best Buy in Gurnee, IL is seeking a part-time seasonal Geek Squad Agent to be the first contact for technology support and solutions at our store. You will assess customer needs, perform basic services, and collaborate with other agents to handle more complex repairs.

You will continuously learn through training, set up devices for customers, and provide accurate time estimates while maintaining strong customer service throughout the check-in and checkout process.