In-Store Tech Support & Setup Specialist

Best Buy Co.; Crystal Lake (IL); Sur place; USD 22 000 - 29 000; Plein temps

Avantages offerts par ce poste

Employee discount

Paid time off

Benefits package

Résumé du poste

Best Buy Co. is hiring a Geek Squad Agent to be the first point of contact for technology support at our Crystal Lake store. You will assess customer needs, perform basic services, and collaborate with other agents for complex repairs.

You will learn through training, help customers decide repair vs. replacement, and provide accurate time estimates while maintaining cheerful, solution-focused service.

Qualifications

• 3 months of experience working in retail or customer service.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsabilités

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Connaissances

Customer service

Description du poste

Best Buy Co. is hiring a Geek Squad Agent to be the first point of contact for technology support at our Crystal Lake store. You will assess customer needs, perform basic services, and collaborate with other agents for complex repairs.

You will learn through training, help customers decide repair vs. replacement, and provide accurate time estimates while maintaining cheerful, solution-focused service.