In-Store Tech Support Specialist

Best Buy; Bourbonnais (IL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Leave of absence

Job summary

Best Buy is seeking a Geek Squad Agent to be the first point of contact for technology support at our local store in Bourbonnais, IL. You will help customers assess needs, perform basic services, and collaborate with other agents on more complex repairs.

You’ll provide friendly, timely service during check-in and checkout, understand issues by asking questions, and set accurate expectations for next steps. Training and certification are provided to maintain knowledge and skills.

Qualifications

• 3 months of experience working in retail or customer service

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents
• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends

Skills

Retail experience

Customer service

Job description

Best Buy is seeking a Geek Squad Agent to be the first point of contact for technology support at our local store in Bourbonnais, IL. You will help customers assess needs, perform basic services, and collaborate with other agents on more complex repairs.

You’ll provide friendly, timely service during check-in and checkout, understand issues by asking questions, and set accurate expectations for next steps. Training and certification are provided to maintain knowledge and skills.