In-Store Tech Support Specialist (Flexible Hours)

Best Buy; Aurora (IL); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Retirement resources

Job summary

Best Buy's Geek Squad is hiring a Geek Squad Agent in Aurora, IL. You will be the first point of contact for technology support, assess customers' needs and perform basic services, partnering with other agents for more complex repairs.

This role requires 3 months of retail or customer service experience, flexibility to work holidays, nights and weekends, and a passion for technology. Training and benefits are provided to help you thrive.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Technology enthusiasm

Adaptability

Job description

Best Buy's Geek Squad is hiring a Geek Squad Agent in Aurora, IL. You will be the first point of contact for technology support, assess customers' needs and perform basic services, partnering with other agents for more complex repairs.

This role requires 3 months of retail or customer service experience, flexibility to work holidays, nights and weekends, and a passion for technology. Training and benefits are provided to help you thrive.