In-Store Tech Support Specialist

Best Buy Co.; Springfield (IL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Savings & retirement resources

Well-being support

Job summary

Best Buy Co. is hiring a Geek Squad Agent in Springfield, IL to be the first point of contact for customers seeking technology support. You will assess needs, perform basic services, and collaborate with other agents on more complex repairs.

The role emphasizes friendly, timely service during check-in and checkout, with clear next-step guidance and ongoing training to grow your tech knowledge. Benefits include competitive pay, employee discounts and retirement resources, plus support for

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Job description

Best Buy Co. is hiring a Geek Squad Agent in Springfield, IL to be the first point of contact for customers seeking technology support. You will assess needs, perform basic services, and collaborate with other agents on more complex repairs.

The role emphasizes friendly, timely service during check-in and checkout, with clear next-step guidance and ongoing training to grow your tech knowledge. Benefits include competitive pay, employee discounts and retirement resources, plus support for