In-Store Tech Support Specialist

Best Buy; Skokie (IL); Sur place; USD 22 000 - 29 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Great employee discount

Retirement resources

Well-being support

Résumé du poste

Best Buy is seeking a Geek Squad Agent in Skokie, IL to be the first point of contact for technology support and solutions for computers and devices. Training and resources will be provided to assess needs, perform basic services and collaborate with other agents on more complex repairs.

You will help customers with setup, provide guidance on repair vs replacement, and manage service queues while maintaining up-to-date knowledge through ongoing training.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and willingness to learn.
• Ability to adapt in a fast-paced industry.

Responsabilités

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.
• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends

Connaissances

Customer service

Retail experience

Communication skills

Description du poste

Best Buy is seeking a Geek Squad Agent in Skokie, IL to be the first point of contact for technology support and solutions for computers and devices. Training and resources will be provided to assess needs, perform basic services and collaborate with other agents on more complex repairs.

You will help customers with setup, provide guidance on repair vs replacement, and manage service queues while maintaining up-to-date knowledge through ongoing training.