In-Store Tech Support Specialist (Flexible Schedule)

Best Buy; Wilmington (DE); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Great employee discount

Competitive pay

Job summary

Best Buy in Wilmington, DE is hiring a Geek Squad Agent to be the first contact for customers seeking technology support and solutions for computers and other devices. You’ll be trained to assess needs, perform basic services, and collaborate with other agents on more complex repairs, including assisting family and friends with tech questions.

You will provide friendly service during check-in and checkout, diagnose issues by asking questions, help customers set up devices, monitor queues, and

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Communication

Job description

Best Buy in Wilmington, DE is hiring a Geek Squad Agent to be the first contact for customers seeking technology support and solutions for computers and other devices. You’ll be trained to assess needs, perform basic services, and collaborate with other agents on more complex repairs, including assisting family and friends with tech questions.

You will provide friendly service during check-in and checkout, diagnose issues by asking questions, help customers set up devices, monitor queues, and