In-Store Tech Support Specialist

Best Buy; Mechanicsburg (Cumberland County); Hybrid; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for your physical and mental w

LOA options

Job summary

Best Buy’s Geek Squad Agent in Mechanicsburg is the first point of contact for technology support, knowledge and solutions for computers and other devices. You’ll be trained and provided resources to assess customers’ needs, perform basic services and partner with other agents on more complex repairs.

You’ll help customers at check-in and checkout, understand issues by asking questions and provide accurate time estimates, and assist with setting up new devices while advising on whether to repair

Qualifications

• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends
• Passion for technology and desire to solve problems
• Ability to adapt and learn new skills in a fast-paced industry

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Job description

Best Buy’s Geek Squad Agent in Mechanicsburg is the first point of contact for technology support, knowledge and solutions for computers and other devices. You’ll be trained and provided resources to assess customers’ needs, perform basic services and partner with other agents on more complex repairs.

You’ll help customers at check-in and checkout, understand issues by asking questions and provide accurate time estimates, and assist with setting up new devices while advising on whether to repair