In-Store Tech Support Agent

Best Buy; Downingtown (Chester County); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Benefits package

Job summary

Best Buy's Geek Squad Agent position at the Downingtown store welcomes you as the first point of contact for technology support. You will assess customer needs, perform basic services and collaborate with other agents for more complex repairs while maintaining a friendly, helpful approach.

You must have at least 3 months of retail or customer service experience and be able to work a flexible schedule including holidays, nights and weekends.

Qualifications

• 3 months of experience in retail or customer service.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents
• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends

Skills

Customer service

Technology knowledge

Flexible schedule

Job description

Best Buy's Geek Squad Agent position at the Downingtown store welcomes you as the first point of contact for technology support. You will assess customer needs, perform basic services and collaborate with other agents for more complex repairs while maintaining a friendly, helpful approach.

You must have at least 3 months of retail or customer service experience and be able to work a flexible schedule including holidays, nights and weekends.