In-Store Tech Support Expert

Best Buy; Collegeville (PA); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑b

Job summary

Best Buy in Collegeville, PA is seeking a Geek Squad Agent to be the first point of contact for technology support, knowledge and solutions for computers and other devices at our store. You’ll receive training, assess customers’ needs, perform basic services and partner with other agents on more complex repairs, while keeping service positive and timely.

If family and friends come to you with tech questions, this role could be perfect, with opportunities to grow as your skills and experience

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Communication

Problem solving

Tech-savvy

Job description

Best Buy in Collegeville, PA is seeking a Geek Squad Agent to be the first point of contact for technology support, knowledge and solutions for computers and other devices at our store. You’ll receive training, assess customers’ needs, perform basic services and partner with other agents on more complex repairs, while keeping service positive and timely.

If family and friends come to you with tech questions, this role could be perfect, with opportunities to grow as your skills and experience