In-Store Tech Support Specialist — Flexible Hours

Best Buy Co.; Oshkosh (WI); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Job summary

Best Buy in Oshkosh, Wisconsin is seeking a Geek Squad Agent to be the first point of contact for technology support and guidance for computers and devices. You will receive training to assess customer needs, perform basic services, and collaborate with other agents on more complex repairs.

You will help customers set up new devices, provide advice on repair vs. replacement, and communicate clearly with team members while maintaining up-to-date knowledge through training.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Communication

Job description

Best Buy in Oshkosh, Wisconsin is seeking a Geek Squad Agent to be the first point of contact for technology support and guidance for computers and devices. You will receive training to assess customer needs, perform basic services, and collaborate with other agents on more complex repairs.

You will help customers set up new devices, provide advice on repair vs. replacement, and communicate clearly with team members while maintaining up-to-date knowledge through training.