In-Store Tech Support Specialist — Customer Device Help

Best Buy; Madison (WI); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑n

Job summary

Best Buy in Madison, WI seeks a Geek Squad Agent to be the first point of contact for technology support and solutions for computers and devices. You will be trained to assess customer needs, perform basic services, and collaborate with other agents on more complex repairs.

Responsibilities include assisting customers during check-in/out, diagnosing tech issues, assisting with device setup, and providing accurate time estimates.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Flexible schedule

Tech enthusiasm

Job description

Best Buy in Madison, WI seeks a Geek Squad Agent to be the first point of contact for technology support and solutions for computers and devices. You will be trained to assess customer needs, perform basic services, and collaborate with other agents on more complex repairs.

Responsibilities include assisting customers during check-in/out, diagnosing tech issues, assisting with device setup, and providing accurate time estimates.