In-Store Tech Support Specialist

Best Buy; Duluth (MN); On-site; USD 21,000 - 30,000; Full time

Job summary

Best Buy’s Geek Squad Agent role focuses on becoming the first point of contact for customers seeking technology support and solutions for computers and other devices in the store. Training and resources are provided to assess needs, perform basic services, and collaborate with other agents on complex repairs.

Join a team that emphasizes friendly, timely service, problem solving, and ongoing skill development, with a flexible schedule that includes holidays, nights, and weekends.

Qualifications

• 3 months of experience working in retail or customer service
• Passion for technology and desire to solve problems
• Ability to adapt and learn new skills in a fast-paced industry

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service experience

Tech-savvy

Communication skills

Problem solving

Job description

Best Buy’s Geek Squad Agent role focuses on becoming the first point of contact for customers seeking technology support and solutions for computers and other devices in the store. Training and resources are provided to assess needs, perform basic services, and collaborate with other agents on complex repairs.

Join a team that emphasizes friendly, timely service, problem solving, and ongoing skill development, with a flexible schedule that includes holidays, nights, and weekends.