In-Store Tech Support Agent | Flexible Schedule

Best Buy; Buffalo (IL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Well-being support

Job summary

Best Buy is seeking a Geek Squad Agent to be the first contact for technology support and guidance for customers in-store. You will assess needs, perform basic services and partner with other agents on more complex repairs.

The role emphasizes troubleshooting, customer communication and staying current with training, while offering the opportunity to help customers decide between repair or replacement and to work with a friendly team in a busy retail environment.

Qualifications

• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Communication

Problem solving

Adaptability

Job description

Best Buy is seeking a Geek Squad Agent to be the first contact for technology support and guidance for customers in-store. You will assess needs, perform basic services and partner with other agents on more complex repairs.

The role emphasizes troubleshooting, customer communication and staying current with training, while offering the opportunity to help customers decide between repair or replacement and to work with a friendly team in a busy retail environment.