In-Store Tech Support Specialist — Flexible Schedule

Best Buy; Fayetteville (AR); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Employee discount

Training & Certification opportunities

Job summary

Best Buy's Geek Squad Agent role places you at the front line of technology support in our local store. You’ll assist customers with computers and devices, offering knowledge and solutions, and you’ll collaborate with other agents for more complex repairs.

Training and resources are provided to assess needs and perform basic services, with opportunities to help family and friends with tech questions. A flexible schedule, including evenings, weekends, and holidays, is required.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.
• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Skills

Customer service

Retail experience

Communication

Job description

Best Buy's Geek Squad Agent role places you at the front line of technology support in our local store. You’ll assist customers with computers and devices, offering knowledge and solutions, and you’ll collaborate with other agents for more complex repairs.

Training and resources are provided to assess needs and perform basic services, with opportunities to help family and friends with tech questions. A flexible schedule, including evenings, weekends, and holidays, is required.