In-Store Tech Support Agent - Flexible Hours

Best Buy; Town of Cheektowaga (NY); Hybrid; USD 22,000 - 28,000; Full time

Job summary

Best Buy is hiring a Geek Squad Agent to be the first point of contact for customers seeking technology support and solutions at our local store. You'll assess needs, perform basic services and collaborate with other agents on more complex repairs.

The role involves helping customers with setup, answering tech questions, and providing accurate next steps, with flexible scheduling including holidays, nights and weekends.

Qualifications

• 3 months of experience working in retail or customer service.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Retail experience

Customer service

Communication

Job description

Best Buy is hiring a Geek Squad Agent to be the first point of contact for customers seeking technology support and solutions at our local store. You'll assess needs, perform basic services and collaborate with other agents on more complex repairs.

The role involves helping customers with setup, answering tech questions, and providing accurate next steps, with flexible scheduling including holidays, nights and weekends.