In-Store Tech Support & Setup Specialist

Best Buy; McDaniel Heights (DE); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑|

Job summary

Best Buy Geek Squad Agent role involves being the first contact for customers seeking technology support and solutions for computers and devices in-store. The role includes assessing needs, performing basic services, and partnering with other agents for complex repairs while maintaining a high standard of customer care.

You will participate in training, set up devices, provide time estimates, and help customers decide on repair vs replacement, all while supporting store operations and meeting

Qualifications

• 3 months of experience working in retail or customer service.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Tech-savvy

Adaptability

Job description

Best Buy Geek Squad Agent role involves being the first contact for customers seeking technology support and solutions for computers and devices in-store. The role includes assessing needs, performing basic services, and partnering with other agents for complex repairs while maintaining a high standard of customer care.

You will participate in training, set up devices, provide time estimates, and help customers decide on repair vs replacement, all while supporting store operations and meeting