In-Store Tech Support & Customer Care Agent

Best Buy; Morgantown (WV); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement ресур

Support for physical and mental well‑‑

Job summary

Best Buy’s Geek Squad Agent role is the frontline for technology support, guiding customers through setup, repairs, and product recommendations in-store. You’ll learn on the job with training and collaborate with other agents to resolve issues efficiently.

This position requires a customer-first mindset, strong communication, and the ability to adapt quickly in a fast-paced retail environment. A flexible schedule including nights and weekends is expected.

Qualifications

• 3 months of experience in retail or customer service.
• Passion for technology and desire to solve problems.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Tech support knowledge

Communication

Problem solving

Job description

Best Buy’s Geek Squad Agent role is the frontline for technology support, guiding customers through setup, repairs, and product recommendations in-store. You’ll learn on the job with training and collaborate with other agents to resolve issues efficiently.

This position requires a customer-first mindset, strong communication, and the ability to adapt quickly in a fast-paced retail environment. A flexible schedule including nights and weekends is expected.