In-Store Tech Support Agent

Best Buy; Auburn Hills (MI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement ресур

Support for your physical and mental0

Job summary

Best Buy’s Geek Squad Agent role is the frontline tech support contact in-store, guiding customers through setup, repairs, and device advice. You’ll learn on the job, partner with other agents, and handle inquiries with clear communication and timely service.

The position requires at least 3 months in retail or customer service, and a flexible schedule including holidays, nights, and weekends. Benefits and growth opportunities are highlighted.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Communication

Problem solving

Job description

Best Buy’s Geek Squad Agent role is the frontline tech support contact in-store, guiding customers through setup, repairs, and device advice. You’ll learn on the job, partner with other agents, and handle inquiries with clear communication and timely service.

The position requires at least 3 months in retail or customer service, and a flexible schedule including holidays, nights, and weekends. Benefits and growth opportunities are highlighted.