In-Store Tech Support Agent

Best Buy; Cerritos (CA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑b

Well-being programs

Job summary

Best Buy is seeking a Geek Squad Agent to be the first point of contact for technology support at our California store. You’ll assess customer needs, perform basic services, and partner with other agents for more complex repairs while gaining hands-on training.

You’ll help customers set up devices, set expectations, and provide clear status updates. A focus on retail or customer service experience and a flexible schedule is required for success.

Qualifications

• 3 months of experience working in retail or customer service

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents
• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends

Skills

Retail experience

Customer service

Flexibility

Tech enthusiasm

Job description

Best Buy is seeking a Geek Squad Agent to be the first point of contact for technology support at our California store. You’ll assess customer needs, perform basic services, and partner with other agents for more complex repairs while gaining hands-on training.

You’ll help customers set up devices, set expectations, and provide clear status updates. A focus on retail or customer service experience and a flexible schedule is required for success.