In-Store Tech Support Specialist

Best Buy; Woodbridge Township (NJ); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Job summary

Best Buy's Geek Squad Agent role at our Woodbridge, NJ store offers frontline technology support, helping customers diagnose issues, set up devices, and decide on repairs or replacements. You will answer questions, track service queues, coordinate with other agents, and complete training to expand skills.

The job requires at least 3 months in retail or customer service and a flexible schedule including holidays and weekends.

Qualifications

• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Job description

Best Buy's Geek Squad Agent role at our Woodbridge, NJ store offers frontline technology support, helping customers diagnose issues, set up devices, and decide on repairs or replacements. You will answer questions, track service queues, coordinate with other agents, and complete training to expand skills.

The job requires at least 3 months in retail or customer service and a flexible schedule including holidays and weekends.