In-Store Tech Support Specialist

Talentify; Riverdale (NJ); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Training and development

Flexible scheduling

Job summary

Best Buy’s Geek Squad Agent role at the Riverdale, NJ store focuses on delivering friendly tech support, assessing customer needs, and guiding repairs or replacements. You’ll collaborate with a team to resolve issues and improve the customer experience.

Training and resources are provided to help you grow in this role. You’ll work with customers to set up devices, provide accurate estimates, and keep queues moving smoothly while staying current through certification courses and team

Qualifications

• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends
• Passion for technology and desire to solve problems
• Ability to adapt and learn new skills in a fast-paced industry

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Technology passion

Communication skills

Job description

Best Buy’s Geek Squad Agent role at the Riverdale, NJ store focuses on delivering friendly tech support, assessing customer needs, and guiding repairs or replacements. You’ll collaborate with a team to resolve issues and improve the customer experience.

Training and resources are provided to help you grow in this role. You’ll work with customers to set up devices, provide accurate estimates, and keep queues moving smoothly while staying current through certification courses and team