In-Store Tech Support Specialist

Best Buy; Warwick (RI); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑n

Job summary

Best Buy’s Warwick, RI store is seeking a Geek Squad Agent to be the first point of contact for customers needing technology support, knowledge and solutions for computers and devices. You will assess needs, perform basic services and partner with other agents on more complex repairs.

The role requires at least 3 months of experience in retail or customer service and a willingness to work a flexible schedule including holidays, nights, and weekends, with a passion for technology.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow‑up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Technology enthusiasm

Adaptability

Job description

Best Buy’s Warwick, RI store is seeking a Geek Squad Agent to be the first point of contact for customers needing technology support, knowledge and solutions for computers and devices. You will assess needs, perform basic services and partner with other agents on more complex repairs.

The role requires at least 3 months of experience in retail or customer service and a willingness to work a flexible schedule including holidays, nights, and weekends, with a passion for technology.