In-Store Tech Support Specialist

Best Buy; Lanham (MD); Hybrid; USD 22,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Well-being support

Job summary

Best Buy is seeking a Geek Squad Agent to be the first point of contact for customers seeking technology support at our Lanham, MD store. You’ll assess customer needs, perform basic services, and coordinate with other agents on more complex repairs.

The role emphasizes delivering friendly service, understanding tech issues through questions and notes, and guiding customers on repair versus replacement, while staying current through training and teamwork.

Qualifications

• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends

Responsibilities

• Provide positive, timely service during check-in and checkout
• Understand technology issues by asking questions and taking notes
• Help customers set up new devices and advise on repair or replacement options
• Monitor service queues and provide accurate status updates
• Maintain knowledge through certified training courses
• Communicate and partner with fellow agents

Skills

Customer service

Retail experience

Communication

Job description

Best Buy is seeking a Geek Squad Agent to be the first point of contact for customers seeking technology support at our Lanham, MD store. You’ll assess customer needs, perform basic services, and coordinate with other agents on more complex repairs.

The role emphasizes delivering friendly service, understanding tech issues through questions and notes, and guiding customers on repair versus replacement, while staying current through training and teamwork.