In-Store Tech Support Specialist

Best Buy; Town of Riverhead (NY); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑‑

Job summary

Best Buy is seeking a Geek Squad Agent at our Town of Riverhead, NY location. You’ll be the first point of contact for technology support, helping customers assess needs, perform basic services and collaborate with other agents on complex repairs.

Training is provided to build expertise in devices and solutions. The role involves assisting customers during check-in and checkout, asking questions to diagnose issues, and providing accurate time estimates for next steps.

Qualifications

• 3 months of experience working in retail or customer service.
• Passion for technology.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.
• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Skills

Customer service

Communication

Job description

Best Buy is seeking a Geek Squad Agent at our Town of Riverhead, NY location. You’ll be the first point of contact for technology support, helping customers assess needs, perform basic services and collaborate with other agents on complex repairs.

Training is provided to build expertise in devices and solutions. The role involves assisting customers during check-in and checkout, asking questions to diagnose issues, and providing accurate time estimates for next steps.