In-Store Tech Support Specialist

Best Buy; East Patchogue (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being programs

Job summary

Best Buy’s Geek Squad team in New York is seeking a friendly agent to assist customers with technology support and device setup. You’ll assess needs, provide quick solutions, and collaborate with other agents to handle more complex repairs.

Join a team that emphasizes learning, adaptability, and excellent customer service, with the opportunity to grow as you help customers decide whether to repair or replace devices.

Qualifications

• Minimum 3 months of experience in retail or customer service.
• Strong communication and problem-solving skills.
• Comfort with learning new technology and tools.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout.
• Understand technology issues by asking questions and taking notes for next steps.
• Help customers set up new devices and advise on repair or replacement options.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skills through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Retail customer service

Technical aptitude

Communication

Job description

Best Buy’s Geek Squad team in New York is seeking a friendly agent to assist customers with technology support and device setup. You’ll assess needs, provide quick solutions, and collaborate with other agents to handle more complex repairs.

Join a team that emphasizes learning, adaptability, and excellent customer service, with the opportunity to grow as you help customers decide whether to repair or replace devices.