In-Store Tech Support Specialist

Best Buy; Town of Chesterfield (NY); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Retirement resources

Well-being support

Job summary

Best Buy is hiring a Geek Squad Agent to be the first point of contact for technology support at our local store. You will be trained to assess customer needs, perform basic services, and collaborate with other agents on more complex repairs.

If friends and family bring tech questions to you, this role could be a great fit. You will help customers set up new devices, estimate next steps, and manage service queues while maintaining product knowledge through ongoing training.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Tech enthusiasm

Job description

Best Buy is hiring a Geek Squad Agent to be the first point of contact for technology support at our local store. You will be trained to assess customer needs, perform basic services, and collaborate with other agents on more complex repairs.

If friends and family bring tech questions to you, this role could be a great fit. You will help customers set up new devices, estimate next steps, and manage service queues while maintaining product knowledge through ongoing training.