In-Store Tech Support Specialist

Best Buy; Stroudsburg (Monroe County); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Benefits

Job summary

Best Buy is hiring a Geek Squad Agent to serve as the first point of contact for customers seeking technology support at our Stroudsburg store. You will learn to assess needs, perform basic services, and partner with other agents on more complex repairs.

You will provide friendly, timely service through checkout and in-store interactions, ask detailed questions to understand issues, and offer guidance on repair or replacement options for devices. Training is provided.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Retail experience

Customer service

Flexible schedule

Problem solving

Job description

Best Buy is hiring a Geek Squad Agent to serve as the first point of contact for customers seeking technology support at our Stroudsburg store. You will learn to assess needs, perform basic services, and partner with other agents on more complex repairs.

You will provide friendly, timely service through checkout and in-store interactions, ask detailed questions to understand issues, and offer guidance on repair or replacement options for devices. Training is provided.