In-Store Tech Solutions Specialist

Best Buy; Pennsylvania; Hybrid; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy welcomes you to join the Geek Squad team, serving as the first point of contact for technology support and solutions at our local store in Pennsylvania. You’ll learn with us, assess customer needs, perform basic services, and collaborate with other agents on more complex repairs as needed.

You’ll engage with customers during check-in and checkout, diagnose issues, set up devices, and manage service queues while maintaining up-to-date knowledge through training courses.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow‑up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents
• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends

Skills

Customer service

Retail experience

Communication

Job description

Best Buy welcomes you to join the Geek Squad team, serving as the first point of contact for technology support and solutions at our local store in Pennsylvania. You’ll learn with us, assess customer needs, perform basic services, and collaborate with other agents on more complex repairs as needed.

You’ll engage with customers during check-in and checkout, diagnose issues, set up devices, and manage service queues while maintaining up-to-date knowledge through training courses.