In-Store Tech Support & Solutions Agent

Best Buy; Danbury (CT); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy is seeking a Geek Squad Agent to be the first contact for technology support and solutions at our Danbury store. You will be trained to assess customer needs, perform basic services, and collaborate with other agents for complex repairs.

Join a team that helps customers with devices, setup, and guidance on repair or replacement, while maintaining strong knowledge through ongoing training and certifications.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service during check-in and checkout.
• Understand technology issues by asking questions, listening, and taking notes for next steps.
• Help customers set up new devices and advise on repair vs replacement.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge through certified training courses to stay current.
• Communicate clearly and partner with fellow agents.

Skills

Customer service

Communication

Flexibility

Tech troubleshooting

Retail experience

Job description

Best Buy is seeking a Geek Squad Agent to be the first contact for technology support and solutions at our Danbury store. You will be trained to assess customer needs, perform basic services, and collaborate with other agents for complex repairs.

Join a team that helps customers with devices, setup, and guidance on repair or replacement, while maintaining strong knowledge through ongoing training and certifications.