In-Store Tech Support Pro — Setup & Help

Best Buy; Springfield (IL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Physical and mental well-being support

Job summary

Best Buy in Springfield, IL is seeking a Geek Squad Agent to be the first point of contact for customers needing technology support. You will assess needs, perform basic services, and partner with other agents on more complex repairs.

The role includes helping customers set up devices and advising on repair or replacement options. Applicants should have at least 3 months of retail or customer service experience and be able to work a flexible schedule including holidays, nights, and weekends.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to learn basic tech concepts and diagnose simple issues.
• Strong communication and listening skills.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout.
• Understand technology issues by asking questions and providing accurate next steps.
• Help customers set up new devices and advise on repair vs replacement.
• Monitor service queues and provide status updates to customers.
• Maintain knowledge through training and collaborate with fellow agents.

Skills

Retail experience

Customer service

Technical aptitude

Job description

Best Buy in Springfield, IL is seeking a Geek Squad Agent to be the first point of contact for customers needing technology support. You will assess needs, perform basic services, and partner with other agents on more complex repairs.

The role includes helping customers set up devices and advising on repair or replacement options. Applicants should have at least 3 months of retail or customer service experience and be able to work a flexible schedule including holidays, nights, and weekends.