In-Store Tech Support Specialist

Best Buy; South Portland (ME); On-site; USD 2,066,000 - 3,031,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Job summary

Best Buy’s Geek Squad Agent position in South Portland, ME, is a part-time role focused on delivering friendly, knowledgeable technology support at the point of contact with customers.

You will assist customers with device setup, advise on repair or replacement options, and work with other agents to resolve more complex issues. The job emphasizes ongoing learning through certified training and strong teamwork to ensure a smooth customer experience.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Passion for technology

Adaptability

Job description

Best Buy’s Geek Squad Agent position in South Portland, ME, is a part-time role focused on delivering friendly, knowledgeable technology support at the point of contact with customers.

You will assist customers with device setup, advise on repair or replacement options, and work with other agents to resolve more complex issues. The job emphasizes ongoing learning through certified training and strong teamwork to ensure a smooth customer experience.